ONLINE SHOP- JOHN LOBEL

 

 

 

 

1 - OUR SHOP

 

           At the right side at the top you can find the links to enter or to register to your personal profile .

           Enter your e-mail and your personal password.

           In your personal area you can edit your personal information such as password and email address.

           In addition, order status, purchase history and shopping cart are all viewable in your personal area.

           At the upper right corner you can see the shopping cart with the list of products you’re willing to purchase.

           Follow us in Facebook / Instagram and subscribe to our newsletter and stay updated on the latest products.

 

 

  •  •    ORDERS PROCESS

 

          1- Choose the product you would like to buy and add it in the shopping cart.

          2- Be sure that all the products you want to buy are in the shopping cart.

          3- Choose the option "check out" and  complete the last details.

          4- Pass to PayPal to pay.

 

 

 

  • •     WAITING LIST

 

           If there is the possibility to add a product to the waiting list, it means that the product isn´t available at the moment, but it might be available again in the future. Adding a product to the waiting list means that in case the product becomes available again, you will be immediately informed per E-Mail. If other people sign up for the same product, all the signed up people will receive the same E-Mail to be informed of the new availability.

 

 

 

 

2 - PAYMENTS

 

    •    Pay Pal 

   •     Credit Card

 

   •     Bank Transfer:

           Bank account name:   John Lobel Group S.R.L

           IBAN:                           IT69E0306901603100000067409

           Account number:        1000/00067409

           Bank Name:                INTESA SANPAOLO

           Country:                      ITALY

           Swift Number:            BCITITMM

 

 

 

 

3 - SHIPPING

         

          DHL SHIPPING

 

   •     Up to 20 working days after payment (the working days considered from Monday to Friday between 7 AM - 18 PM)

   •     FREE SHIPPING IN ITALY

 

 

 

 

3 - DUTIES AND TAXES

 

The company won't be held liable for any additional payments like taxes or custom duties in your country. the whole responsibility on these payments is on the costumer.

 

 

 

 

 

 

 

4 - RETURN

 

You may return to our warehouse goods with which you are not satisfied within a period of 14 days ( the 14 day period starts on the day in which you receive your order).

 

The customer will take care to return the product correctly and completely and in the way he received it (not defective / original ticket includes attached and original packaging).

 

Customer interested to return a product , will send to email sales@john-lobel.com “Number of

Delivery Receipt” and details of the product purchased (Barcode, Name of model,Size). 

 

Reimbursement will be made only to the original purchase price excluding the shipping costs to send the product.

 

 

 

 

5 - RETURN CHANGE SIZE

 

Customer interested to exchange Size of product , will send to email sales@john-lobel.com  “Number of 

Delivery Receipt” and details of the product purchased (Barcode, Name of model,Size). 

 

  • Customers are allowed to change size of the same model that they bought.
  • Customers CANNOT CHANGE the color, the model or another item.

 

 

 

 

 

 

 

 

 

 

 

 

5 - REFUND TIMING

 

We have up to 30 working days from the day we had receive the product in our warehouse to return your money.

We will do our best to return you as soon as possible your money within the 30 days.

Refund to Credit card / PayPal usually take up 5 working days.

Refund to Bank transfer usually take up 10 working days from the day we receive the product in our warehouse.

 

Please be aware that the shipping costs you paid for the delivery of your order are NOT going to be refunded.

 

 

 

 

6 - CONTACTS

 

-    Leave a message

Name *: _______________________________________________

Email *: _______________________________________________

Address: ______________________________________________

Phone Number: ________________________________________

Postal Code: ___________________________________________

City: __________________________________________________

Nation: ________________________________________________

Tel: ____________________________________________________

Your Message:__________________________________________

_______________________________________________________

_______________________________________________________

CONFIRM:  Privacy Policy pursuant to Legislative Decree D.Lgs 196/2003

Submit

 

 

-    E-Mail: info@john-lobel.com

We will do our best to help you with issues regarding size and fit questions, product Information, delivery issues, exchange and returns, order queries

 

 

 

 

Английский